Practice Policies
Equity
You have the right to feel respected, safe and heard during our sessions. Culturally-competent treatment includes all aspects of your identity, such as the broad spectrum of gender, sexuality, racial and ethnic identity, ability status, age, education level, religious and spiritual beliefs, and relationship status. All of you matters.
Time
To respect your time, and the time of other clients, please arrive on time for your appointment. I reserve the right to cancel your appointment if you are more than 10 minutes late. Sessions will end on time regardless of when they start. I will reserve the last 5-10 minutes of the session to document in your chart.
Payments/Insurance
An active credit card will be kept on file for ease of payment. All fees are due at the time of service. I am in-network with optum/united healthcare insurance only and have opted out of Medicare. Some insurance companies have out-of-network benefits. Please, contact your insurance company to determine your specific plan benefits. I am happy to provide you with a receipt called a “super bill” that you can submit to your insurance carrier for potential reimbursement.
Appointment Cancellations
In the event you are unable to make your appointment, at least a 24 hour notification is required as failure to do so will incur a $25 charge to your card on file.
Client Portal and Messaging
Once you have completed the pre-screen questionnaire, and I have offered you an appointment, you will be sent a link to my secure, online client portal. There, you can schedule or cancel follow-up appointments, request prescription refills, give status updates, report mild to moderate symptoms or side effects, and provide non-urgent medical correspondence. Messaging is not a substitute for actual treatment. If messages become too frequent or complex, I will ask that you schedule an appointment. I will check my messages periodically during office hours only. Messages are not to be used for emergencies.
Refill Requests
Refill prescriptions will be called in for current clients who maintain their regularly scheduled appointments. Refill requests will have a response time within 24-48 business hours. Emergency refill requests are not available. Prescriptions will not be called in on weekends or holidays. No new prescriptions will be called in without first having an appointment.
Controlled Medications
I prescribe controlled medications carefully and on a limited basis. Lost prescriptions cannot be replaced - you will need to wait until your next scheduled refill. I strongly advise scheduling your travel plans around your refill due dates so that you do not come due for a refill while you are out of town. Controlled substances cannot be called in out-of-state. If medication abuse or misuse is suspected, I reserve the right to cancel your prescription and request a urine drug screen.